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Abstract

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E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for many years, its uses and achievements are few. Therefore, this paper explores the key factors of Saudi citizens acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Survey Data collected from 400 respondents was examined using structural equation modelling (SEM) technique and utilized AMOS tools. The study results explored the factors that affect the acceptance of e-government services in KSA based on UTAUT model. Moreover, as a result of this study an amended UTAUT model was proposed. Such a model contributes to the discussion and development of adoption models for technology.

Details

1009240
Subject
Electronic government;
Empirical analysis;
Government services
URL
http://arxiv.org/abs/1304.3157
Title
Analysis of Citizens Acceptance for E-government Services: Applying the UTAUT Model
Author
Alshehri, Mohammed; Drew, Steve; AlGhamdi, Rayed
Publication title
arXiv.org; Ithaca
Publication year
2013
Publication date
Apr 10, 2013
Section
Computer Science
Publisher
Cornell University Library, arXiv.org
Source
arXiv.org
Place of publication
Ithaca
Country of publication
United States
University/institution
Cornell University Library arXiv.org
Publication subject
Biology, Statistics, Physics, Mathematics, Engineering--Electrical Engineering, Computers--Computer Engineering, Business And Economics--Banking And Finance
e-ISSN
2331-8422
Source type
Working Paper
Language of publication
English
Document type
Working Paper
Publication history
 
 
Online publication date
2013-04-12
Milestone dates
2013-04-10 (Submission v1)
Publication history
 
 
   First posting date
12 Apr 2013
ProQuest document ID
2084952542
Document URL
https://www.proquest.com/working-papers/analysis-citizens-acceptance-e-government/docview/2084952542/se-2?accountid=208611
Full text outside of ProQuest
http://arxiv.org/abs/1304.3157
Copyright
© 2013. This work is published under http://arxiv.org/licenses/nonexclusive-distrib/1.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Last updated
2019-04-16
Database
ProQuest One Academic