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Abstract

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This paper presents a model conceptual framework that is aimed at promoting trust in the online retailing environment in the Kingdom of Saudi Arabia (KSA). Despite rapid Internet growth, the development of online retailing in Saudi Arabia continues to progress very slowly compared to that of the developed and leading developing countries. To determine the reason behind the sluggish growth of online retailing in the KSA, a mixed methods study involving retailers and customers was conducted in four stages. The outcomes of the study point to distrust in the online retailing environment in Saudi Arabia as a key inhibitory factor for growth. As such, a five-part model is proposed to promote trust in the online shopping environment in the KSA.

Details

1009240
Subject
Retailing;
Trustworthiness;
Electronic commerce;
Developing countries--LDCs
Location
Saudi Arabia
URL
http://arxiv.org/abs/1211.2396
Title
A Conceptual Framework for the Promotion of Trusted Online Retailing Environment in Saudi Arabia
Author
AlGhamdi, Rayed; Drew, Steve; Alhussain, Thamer
Publication title
arXiv.org; Ithaca
Publication year
2012
Publication date
Nov 11, 2012
Section
Computer Science
Publisher
Cornell University Library, arXiv.org
Source
arXiv.org
Place of publication
Ithaca
Country of publication
United States
University/institution
Cornell University Library arXiv.org
Publication subject
Biology, Statistics, Physics, Mathematics, Engineering--Electrical Engineering, Computers--Computer Engineering, Business And Economics--Banking And Finance
e-ISSN
2331-8422
Source type
Working Paper
Language of publication
English
Document type
Working Paper
Publication history
 
 
Online publication date
2012-11-13
Milestone dates
2012-11-11 (Submission v1)
Publication history
 
 
   First posting date
13 Nov 2012
ProQuest document ID
2086664715
Document URL
https://www.proquest.com/working-papers/conceptual-framework-promotion-trusted-online/docview/2086664715/se-2?accountid=208611
Full text outside of ProQuest
http://arxiv.org/abs/1211.2396
Copyright
© 2012. This work is published under http://arxiv.org/licenses/nonexclusive-distrib/1.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Last updated
2019-10-10
Database
ProQuest One Academic