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Philips Speech Processing has launched a new version of its core speech recognition engine for telephony systems. The flagship SpeechPearl 2000 engine transforms IVR (interactive voice response) systems by enabling them to understand people as they speak naturally, in their own words. The SpeechPearl engine supports 20 languages and is also the heart of the company's SpeechMania voice platform.
Serving as a user-friendly alternative to a complex maze of touch- tone prompts, the host-based SpeechPearl engine integrates speech recognition technology into voice and IVR platforms, including those of Philips Speech Processing's integration partners. Developed for the entire range of telephony speech applications, from numbers and individual words to continuous natural speech, the SpeechPearl engine is recommended for telecom applications including automated directory assistance, voice access to white pages and yellow pages, messaging systems, voice portals and customer service call centers. It is also designed for use in call centers for a range of vertical markets, particularly ones with high customer service or transaction activity, such as banking, finance, travel/transportation and healthcare.
"We believe that the SpeechPearl 2000 engine is by far the most advanced speech recognition engine on the market today, providing second-generation natural language understanding technology that allows callers to have natural, human-like interaction," said Cesar Vohringer, president and chief executive officer of Philips Speech Processing. "Our products are known for their highly accurate, advanced technology and their ease of implementation and adaptability by our partners. They prove themselves by enabling companies to enhance their service in ways that are both cost-effective and pleasing to their customers."
The SpeechPearl 2000 version expands the product's capabilities by adding a number of features:
-- The SpeechPearl 2000 engine now supports both open and closed grammars, industry terms...