INTERVOICE-BRITE UNVEILS INNERVIEW IVR REPORTING PACKAGE

Abstract

InterVoice-Brite is a provider of interactive information solutions, providing value-added solutions for enterprises and telecommunications service providers. An ISO 9001 certified company, InterVoice-Brite offers network-based enhanced services including prepaid calling services, advanced messaging, and intelligent network solutions. Call automation solutions include interactive voice response systems, call center management products, and speech recognition applications. Approximately 17,000 InterVoice-Brite systems have been shipped to financial institutions, network service providers and corporations in 70 countries.

Owners and operators of interactive voice response (IVR) systems now have access to a powerful management and marketing tool with the introduction of InnerView Global from InterVoice-Brite (Nasdaq: INTV). InnerView Global is the next generation of the InnerView product line, which has been proven in service with companies and telecommunications carriers.

InnerView Global is a graphical reporting tool that collects and summarizes statistics on virtually all call activity of InterVoice- Brite IVR systems. It can track activity on multiple network systems, generating individual, regional or company-wide reports on a daily, weekly, monthly, quarterly, annual or other user-defined basis.

New features provided by InnerView Global include:

-- Web-based access for remote users;

-- Scheduled distribution of reports via e-mail; and

-- An Event Reporting Option, which enables flexible, customized tracking of identifiable activity related to calls handled by the IVR. Event reports include summaries of caller account numbers, after- hours calls and calling card usage.

InnerView Global offers a variety of built-in, text-based standard report formats. Collected data can also be presented as custom, user- defined graphical charts or exported as electronic files. To see examples of InnerView Global reporting, visit http://www.intervoice- brite.com/pressroom/prod_summaries/innerview.html .

"The benefits provided by InnerView Global are virtually unlimited," said Joe Yeargan, InterVoice-Brite director, Business Systems Product Marketing. "This product gives decision-makers an automated way to monitor almost any significant company development."

InterVoice-Brite also offers InnerView Local, designed for companies with smaller IVR systems. InnerView Local makes it easy for administrators to evaluate statistics regarding call duration, menu usage and application demand for the previous 100 days.

About InterVoice-Brite

InterVoice-Brite is a provider of interactive information solutions, providing value-added solutions for enterprises and telecommunications service providers. An ISO 9001 certified company, InterVoice-Brite offers network-based enhanced services including prepaid calling services, advanced messaging, and intelligent network solutions. Call automation solutions include interactive voice response systems, call center management products, and speech recognition applications. Approximately 17,000 InterVoice-Brite systems have been shipped to financial institutions, network service providers and corporations in 70 countries.

InterVoice-Brite can be found on the World Wide Web at www.intervoice-brite.com.

For more information, call 972/454-8712.