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Streamlined service request processing is key
How can a sharp property manager use technology to improve tenant retention in today's difficult leasing environment? New, web-based applications that automate tenant request processes are creating quicker response times and increasing tenant communications. These easy-to-use applications are boosting customer service response levels, thereby helping property management retain tenants and attract new ones.
Traditionally, tenant service request fulfillment, ranging from maintenance to planning to security, has been a largely manual and time-consuming process using outmoded paper forms and phone calls with little or no tracking capabilities. While this process did get the work done eventually - property managers were forced to use inefficient means to deal with hundreds of individual tenant requests arriving every day. This increased the chance for delay and error.
Streamlining maintenance request processes leads to greater tenant satisfaction by eliminating...