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Schools use Web chat to link students and teachers
Multichannel self-service integration doesn't apply just to the way customers and corporations interact. Similar technologies are also making their way into educational circles, which are now starting to supplement traditional phone-based dial-a-teacher homework help programs with Web-based conferencing.
When school started in Albuquerque, N.M., September 4, for example, teachers who had signed on for the city's Dial-a-Teacher program also began...