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Abstract
The purpose of this study is the diagnosis of organizations using Weisbord six box model. The study considered two hospitals (public and private sector). Data was gathered from both medical and nonmedical staff using two-stage sampling technique with the help of structured questionnaire. A total of 121 questionnaires were obtained from employees operating in both hospitals and comparison was made on the basis of dimensions presented in Weisbord six box model. Findings of study depicts that there is no major issues found in any of the organizational dimensions. However, there still remains room for further improvement in order to increase efficiency and overall organizational effectiveness to achieve customer satisfaction and competitive advantage. Future research directions have been specified at the end.
Keywords: Organizational Diagnosis, Weisbord Model, Health Sector
1. Introduction
1.1 Background of the Study
The world is constantly changing and the situation that we face now were not there in our ancestors' time, also the present conditions would not remain same for our next generations. Every time the new world bring challenges that are of the new kind, complexity and requires learning for the unknown future (Barnett, 2004). In order to deal with such uncertainties associated with the globalization; the shift in environmental conditions due to social-culture, economic, political and technological changes, the modern organizations always face the pressure to be up to the mark. Organizations require to acquire a stakeholder approach/pattern of decision making so that they fulfill customers/ stakeholder expectations and also to continuously change and transform to meet the needs of the modern era (Freeman, 2010).
Diagnosis is the process that can help the organizations to check their present wellbeing, point out their shortcomings and to suggest and undertake a strategic solution/ corrective measure to improve their performance (Cummings, & Worley, 2014).
As a healthcare institution a "Hospital" is centered for providing professional health care and treatment to the patients by specialized staff of physicians, nurses and equipment. As per the definition of wellbeing by the World Health Organization (WHO), it is a state characterized by health and thus one of the key means for its support and providing is "Hospitals" (WHO, 2000). Thus, the key functions and importance of hospital management for providing quality health has been addressed...