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ONE OF THE BENEFITS of paying for goods and services with a credit card is having the ability under certain circumstances to dispute a charge. If you're not satisfied with a product or service, you can contact your credit card company in the hope of having the item credited.
With most credit card banks, the experience of initiating a billing dispute by phone can be a real nightmare. Not so with MBNA. Its billing disputes area is a dedicated telephone unit specifically designed to respond to and resolve billing problems.
Billing disputes account managers are able to speak with a merchant or help identify the transaction that resolves...