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The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance. Bruce Bodaken and Robert Fritz. 2006. New York: Free Press. 182 pages.
One of the memorable quotes from the movie "A Few Good Men" (1992) relates to the exchange between two characters seeking to establish the truth of an event:
"Col. Jessep: You want answers?
Kaffee: I think I'm entitled.
Col. Jessep: You want answers?
Kaffee: I want the truth.
Col. Jessep: You can't handle the truth."
Bodaken and Fritz come to grips with this in the preface of The Managerial Moment of Truth by stating: "In management, truth telling too often has come to mean simply sharing opinions. This is not what truth telling means in...