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Process Redesign: The Implementation Guide for Managers, Arthur R. Tenner and Irving J. DeToro, Addison-Wesley, One Jacob Way, Reading, MA 01867, 1997, 332 pp, $34.38.
As an extension of the authors' original work, Total Quality Management: Three Steps to Continuous Improvement, this book provides an enlightened path to success in the late 1990s and into the 21st century. It is a compilation and summary of knowledge about improving organizational...
