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ABN Amro Mortgage Group Inc. here is crediting its employees for its top ranking among 13 national lenders by JD Power and Associates. The 2005 Primary Mortgage Origination Study measured satisfaction among nearly 4,500 mortgage customers. SunTrust Mortgage and Wachovia took the No. 2 and No. 3 spots among mortgage companies given high satisfaction rates by customers who closed loans in the past nine months. SunTrust, as reported by MSN earlier, ranked tops in customer satisfaction for loan servicing by J.D. Power.
The mortgage lenders were graded on a 1,000-point scale. ABN Amro ranked 756 on the scale while SunTrust had 726 points and Wachovia 723 points.
JD Power's study measured customer satisfaction including the application and approval...