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Employment agency bows to customer demands with a Market Management System
In order to keep up with the fast-growing temporary employment industry, Talent Tree Staffing Services knew it would have to go out on a limb. In three years, the $350 million Houston-based unit of British holding company BET PLC had already expanded to 100,000 temporary employees ranging from accountants to paralegals. But even that was not enough.
The firm's 15-year-old systems simply couldn't meet the demands of its increasingly technology-savvy clientele. "More customers are expecting Talent Tree's systems to be able to interface directly with theirs," explains Kathy Welch, vice president of information technology. They wanted to electronically exchange orders, complete employee performance evaluations, access billing information and do management reports.
So in February 1994, Talent Tree embarked on the Market Management System...