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William Westrate, 44, was vice president and CIO at food and facilities management company Aramark Corp. until Sept. 30,2005. While in that role, he headed up the development and rollout of a tool called ISISpro to integrate data about housekeeping, patient transportation, clinical equipment management and plant operations for Aramark's front-line managers and its hospital customers. Computer-world's Heather Havenstein talked with him about his work.
How does ISISpro work, and what prompted you to develop it internally vs. looking to off-the-shelf products? We were really creating these silos of people because we had systems that would serve housekeeping great, plant operations great... but we would never have a comprehensive view of how we were doing in our account in its totality. There were products that would help us do plant maintenance or preventive maintenance, but nothing that would...