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A group all-tech businesses and rival teloecoms has sought out a dialogue with Southern New England Telephone Co. in hopes of finding out why many of them have had to wait weeks to obtain high-speed Internet access through its DSL service.
In response, SNET released details of its procedures for processing DSL orders and declared that it will fulfil them within 15 working days - less than half the time the businesses said they have to wait for the highspeed service this year.
SNET said businesses and residential customers should expect faster service over the next few weeks as new staffers arc hired and get tip to speed.
"We try to install as many DSL lines as we possibly can, and they (hightech customers) are getting a very, very high priority," said Beverly Levy, an SNET spokeswoman.
Mark Pruner, who runs the small-tech business venue Stamford ECenter at 59 Broad St., said it took him more than five weeks from the day he asked for DSL service (May 1) to the day an SNET technician showed up (June 8), then five more days till service was finally established (June 13).
Other small-tech businesses he checked with reported receiving service between 35 and 52 calendar days, he said.
In his case, Pruner said, a SNET technician simply modified a line originally installed at his offices for more expensive ISDN service.
''That was particularly frustrating, after all those weeks of waiting," said Pruner, president of the website marketing service Web...