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HR executives share their experience in human resources
Moira Laird speaks highly of Moat House hotels' commitment to training and development. In an industry where high employee turnover comes with the territory, it's a key competitive differentiator when it comes to recruitment and retention.
"We have a great success rate on internal progression," she says. "Around 60 percent of our current general managers have been progressed from within the business, as have 50 percent of their deputies. That's unusual for the hotel industry - Moat House is wellknown for its training and development and succession planning."
Laird is herself a product of the company's dedication to internal progression. Joining the company as a graduate in hotel management 15 years ago, she's now its UK HR director, overseeing HR for 4,000 employees throughout the country. "As a graduate I always wanted to be in HR," she says. "I wanted to do something where I could help people progress, improve their careers and really see the benefit of what I was doing through...