Content area
Full text
Introduction
Understanding the factors that influence an individual's use of information technology has been a goal of MIS research since the mid-1970s, when organizations and researchers began to find that adoption of new technology was not living up to expectations. Lucas (1975, 1978) provides some of the earliest evidence of the individual or behavioral factors that influenced IT adoption. The first theoretical perspective to gain widespread acceptance in this research was the Theory of Reasoned Action (Fishbein and Ajzen, 1975). This theory maintains that individuals would use computers if they could see that there would be positive benefits (outcomes) associated with using them.
This theory is still widely used today in the IS literature and has demonstrated validity. However, there is also a growing recognition that additional explanatory variables are needed (e.g., Thompson, et al., 1991; Webster and Martocchio, 1992). One such variable, examined in this research, comes from the writings of Albert Bandura and his work on Social Cognitive Theory (Bandura, 1986).
Self-efficacy, the belief that one has the capability to perform a particular behavior, is an important construct in social psychology. Self-efficacy perceptions have been found to influence decisions about what behaviors to undertake (e.g., Bandura, et al., 1977; Betz and Hackett, 1981), the effort exerted and persistence in attempting those behaviors (e.g., Barling and Beattie, 1983; Brown and Inouye, 1978), the emotional responses (including stress and anxiety) of the individual performing the behaviors (e.g., Bandura, et al., 1977; Stumpf, et al., 1987), and the actual performance attainments of the individual with respect to the behavior (e.g., Barling and Beattie, 1983; Collins, 1985; Locke, et al., 1984; Schunk, 1981; Wood and Bandura, 1989). These effects have been shown for a wide variety of behaviors in both clinical and managerial settings. Within a management context, self-efficacy has been found to be related to attendance (Frayne and Latham, 1987; Latham and Frayne, 1989), career choice and development (Betz and Hackett, 1981; Jones, 1986), research productivity (Taylor, et al., 1984), and sales performance (Barling and Beattie, 1983).
Several more recent studies (Burkhardt and Brass, 1990; Gist, et al., 1989; Hill, et al., 1986; 1987; Webster and Martocchio, 1992; 1993) have examined the relationship between self-efficacy with respect to using computers and a variety of computer behaviors....