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Abstract

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Peterson discusses how to deliver a library service via an intranet or the Internet, using her library as an example. The main emphasis is on setting up a service to suit an online environment, designing user-friendly pages to ensuring acceptance of the new service and training users to make full use of it.

Details

Key topics
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Itil;
Intranet;
Internet;
Service;
Library
ERIC Subject
Computer Oriented Programs;
Library Administration;
Workstations;
Hospitals;
Bibliographic Databases;
Information Seeking;
Internet;
Library Services;
Information Services;
Catalogs;
Periodicals
Subject
Library science;
Internet;
Intranets;
Libraries;
Training
Business indexing term
Identifier / keyword
Itil; Intranet; Internet; Service; Library
Title
Intranet-based service delivery--Making it work
Author
Peterson, Mary
Publication title
The Electronic Library; Oxford
Volume
19
Issue
1
Pages
19-24
Number of pages
7
Publication year
2001
Publication date
2001
Publisher
Emerald Group Publishing Limited
Place of publication
Oxford
Country of publication
United Kingdom
Publication subject
Library And Information Sciences--Computer Applications
ISSN
02640473
e-ISSN
1758-616X
Source type
Scholarly Journal
Language of publication
English
Document type
Feature
DOI
https://doi.org/10.1108/EUM0000000005399
ProQuest document ID
218216950
Document URL
https://www.proquest.com/scholarly-journals/intranet-based-service-delivery-making-work/docview/218216950/se-2?accountid=208611
Copyright
Copyright MCB UP Limited (MCB) 2001
Last updated
2025-11-18
Database
ProQuest One Academic