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"When you talk to MQSeries customers, they say, 'We need management tools,'" says Steve Craggs, vice president of solutions for networked applications at Candle Corp. But when you get down to brass tacks, he says, what they actually need is "a manageable solution, which involves a tool, but also involves things like configuration, security, diagnosis." Quite possibly, customers also require skills, education, or professional services in order to configure and implement MQ, keep the network running, alter it, improve it, monitor it and ensure its security.