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Using a unified case management solution. Immigrations and Customs Enforcement (ICE) can now collaborate with law enforcement officials throughout the country, contributing to the arrest of more than 5,400 child sex predators and the deportation of another 2,100 predators last year.
Using Oracle's CRM products, database and related portal development tools, ICE combats crimes committed online and electronically, providing a new avenue through which to pursue criminals, predators and child pornographers.
ICE is just one example of a federal organization striving to comply with regulatory mandates such as the Federal Enterprise Architecture (FEA). designed to promote government-wide performance improvements, the President's Management Agenda (PMA) and Electronic Government (E-Gov). Tight budgets, growing constituent expectations and stricter security requirements are forcing federal audiences to search for ways to deliver better, faster information access, along with streamlined, secure performance and the ability to measure the effectiveness of key operational processes.
As part of the government's ongoing effort to reduce costs and upgrade services through operational performance improvements, interagency taskforces have identified case management as key to improving both information-sharing and operational processes across the federal government. This is why the Office of Management and Budget (OMB) formed a case Management Line of Business (LoB) initiative within PMA. to improve the effectiveness and efficiency of law enforcement, investigation, civil and criminal litigation case management processes.
Government organizations that process cases collect a tremendous amount of information over the lifespan of each case all of which needs to he organized and made accessible. Inefficiency can cost any organization valuable time and money, but when it conies to locating missing children for example, time is of paramount importance.
ICE: A Case Study
This is why ICE's Cyber Crime Center (C3) is focused on providing online access to case information for members of law enforcement entities and other federal agencies and departments across the nation.
Created in March 2003, ICE is the largest investigative branch of the Department of Homeland Security (DHS). The agency was created after September 11, 2001, by combining the law enforcement arms of the former Immigration and Naturalization Service (INS) and the former U.S. Customs Service, to more effectively enforce immigration and customs laws and to protect the United States against terrorist attacks.
Hefore 9/11, immigration and...