Abstract

Background

Waiting lists should be managed as fairly as possible to ensure that patients with greater or more urgent needs receive services first. Patient prioritization refers to the process of ranking referrals in a certain order based on various criteria with the aim of improving fairness and equity in the delivery of care. Despite the widespread use of patient prioritization tools (PPTs) in healthcare services, the existing literature on this subject has mainly focused on emergency settings. Evidence has not been synthesized with respect to all the non-emergency services.

Methods

This review aims to perform a systematic synthesis of published evidence concerning (1) prioritization tools’ characteristics, (2) their metrological properties, and (3) their effect measures across non-emergency services. Five electronic databases will be searched (Cochrane Library, Ovid/MEDLINE, Embase, Web of Science, and CINAHL). Eligibility criteria guiding data selection will be (1) qualitative, quantitative, or mixed methods empirical studies; (2) patient prioritization in any non-emergency setting; and (3) discussing characteristic, metrological properties, or effect measures. Data will be sought to report tool’s format, description, population, setting, purpose, criteria, developer, metrological properties, and outcome measures. Two reviewers will independently screen, select, and extract data. Data will be synthesized with sequential exploratory design method. We will use the Mixed Methods Appraisal Tool (MMAT) to assess the quality of articles included in the review.

Discussion

This systematic review will provide much-needed knowledge regarding patient prioritization tools. The results will benefit clinicians, decision-makers, and researchers by giving them a better understanding of the methods used to prioritize patients in clinical settings.

Systematic review registration

PROSPERO CRD42018107205

Details

Title
Patient prioritization tools and their effectiveness in non-emergency healthcare services: a systematic review protocol
Author
Déry, Julien; Ruiz, Angel; Routhier, François; Gagnon, Marie-Pierre; Côté, André; Ait-Kadi, Daoud; Bélanger, Valérie; Deslauriers, Simon; Lamontagne, Marie-Eve
Publication year
2019
Publication date
2019
Publisher
BioMed Central
e-ISSN
20464053
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2211395404
Copyright
© 2019. This work is licensed under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.