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In most workplaces, including my own, digital communication is used daily to achieve organizational workflow activities, goals, and outcomes. Without a doubt, it is the most convenient communication method. However, recently I observed that digital technology convenience is impacting organizational messaging and leadership communication effectiveness. Why meet in-person when you can send an email? The answer is simple; it depends on the nature and seriousness of the message. However, there are times when the message is better said first in face-to-face communication.
As a chief academic officer and editor of this journal, I know that face-to-face communication is still by far the most powerful interaction to achieve strategic vision and tactical strategies. It provides for a personal connection, builds trust, and minimizes misinterpretation and misunderstanding between individuals or groups. Without physical cues, facial expressions/gestures, or the ability to respond immediately, the risk for miscommunication and disconnection is huge, allowing conflict to escalate quickly. Physical presence empowers communication toward greater collaboration and imagination, causing ideas to flow more freely. As nurses, we recognize that communication is more than just words. Much of our daily interactions with patients, families, communities, and other healthcare providers is through our sixth sense or intuition. Verbal and nonverbal communications are foundational to our professional workflow, and yet, digital technology may be...