Beeline to help Internet services save on telephony

Abstract

Even for the largest companies, communication scripts customized for each end customer will be available. [...]the platform provides the ability to connect a client with the same manager in a company who leads this particular client and sees the content of previous conversations. According to data collected by Beeline Analytics experts, it was digital projects, and first of all service companies, that became the driver of the growth of Beeline fixed business. Link: https://beeline.ru/b2b Footnotes: [*] B2S - business to service - business for service companies [**] API - application programming interface - application programming interface, application programming interface Disclaimer: The Above Content is Auto-Translated Source: Beeline

May 14 -- Beeline issued the following news release:

PJSC VimpelCom (Beeline brand) announces the launch of a B2S [*] platform for Internet services. With the transition to the B2S-platform Beeline, service companies will be able to switch from telephone spam to consistent communication with customers. And using a set of platform APIs, developers can easily create voice services and mobile applications for businesses without infrastructure capital costs, which will allow companies to save up to several million dollars.

The task of the platform is to screen out ineffective tactics, such as cold calls, and to offer instead new voice communication scenarios. Even for the largest companies, communication scripts customized for each end customer will be available. Thus, the platform provides the ability to connect a client with the same manager in a company who leads this particular client and sees the content of previous conversations. In addition, the platform can directly connect sellers and buyers without disclosing each other's phone numbers, which will increase the level of digital security for customers. This solution is already used by one of the major online bulletin boards.

Thanks to integration via API [**], it will be possible to use the new solution through the interfaces familiar to developers. On the new VimpelCom platform, large online services will be able to implement any call management scenarios directly from the software environment. For clients of the platform, services such as incoming call routing control, call recording (if there is agreement), API analytics, call initiation and independent speech synthesis are already available.

Potential customers of the new platform include financial services, online stores, message boards, online booking and other service companies. Such businesses need effective tools for voice communication with customers, and Beeline will help to integrate their proven solutions with many years of experience into digital projects. The platform was launched in test mode in the 4th quarter of last year, and since the beginning of 2019 the largest Internet services began to connect to the project.

Alexander Popov, Head of the Fixed Business and Convergent Solutions Department of PJSC "VimpelCom": "We plan to develop technologies for digital service companies. We have a ready-made integrated solution for voice communication, which is easy to use in the own architecture of any application or Internet service. "

Last year, the telephony market returned to growth again, for the first time since 2011. According to data collected by Beeline Analytics experts, it was digital projects, and first of all service companies, that became the driver of the growth of Beeline fixed business. The created platform is a new technological breakthrough in fixed-line communications, allowing the use of classic services in the digital space.

About PJSC "VimpelCom"

PJSC "VimpelCom" (Beeline brand) is a member of the VEON Ltd. group of companies. an international telecommunications company (listing on NASDAQ and Euronext Amsterdam) offering communications services and Internet services to its customers. Beeline Business is a structural division of PJSC VimpelCom, which operates in the market of corporate users. The Beeline Business portfolio includes more than 70 business solutions, including those based on the convergence of mobile and fixed communications. Link: https://beeline.ru/b2b

Footnotes:

[*] B2S - business to service - business for service companies

[**] API - application programming interface - application programming interface, application programming interface

Disclaimer: The Above Content is Auto-Translated

Source: Beeline