Content area
Full text
As we move forward, that's the way it should be, right? Keep in touch with our roots (can you believe it's been five years of Computer Telephony Magazine already?) while continuing to cover new ground.
And so this month we once more welcome back Harry Newton, our founding publisher and current editor-at-large. After a short sabbatical, he checks in again with his "Notes From The Field" column (starting on page 162) and a handful of his favorite themes, including: more intuitive Microsoft analysis; the disgrace that is the telephone instrument; and the heartache of "voicemail jail."
Tried and traditional Newton nuggets, indeed.
Yet in a brief attempt to perhaps change things for the better, I did want to break with past protocols for a moment here and not give our old friend the only word this issue, specifically when it comes to his stance against modern-day computer telephony messaging.
I know: Harry's not out to completely trash computer telephony automation by any means. In fact, no one - and I mean no one - has hammered harder on the concept of adding computer intelligence to telephony tasks than Mr. Newton (After all, he invented and defined the idea and its industry); and really his biggest problem with voicemail stems from his perception that most systems still don't have enough computer intelligence folded in (a legitimate beef, for sure).
Unfortunately, we live in the...