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What is a business relationship manager?
A business relationship manager (BRM) acts as a liaison between IT and other business units in the organization. As departments increasingly rely on technology, organizations often find they need to establish stronger communication between IT and outside business units. The BRM role is typically a senior-level position, for which candidates need a wide range of experience, hard and soft skills and education to fill the job requirements.
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The business relationship manager role
As a BRM, you’ll need a deep understanding of the IT department, but you’ll also need the skills to effectively communicate with multiple business units and to understand their technological needs. You’ll be a main point of contact between IT, HR, finance, marketing and other departments that rely heavily on technology for daily business. BRMs can work at a high-level, overseeing the relationship between IT and multiple departments or they might work in one specific business unit as a liaison between IT and another department.
BRMs are integral to organizations that are trying to “drive towards collaboration and a culture of creativity, innovation and value that reflects the business strategy as a whole,” according to the BRMInstitute. It’s a vital role for companies that have traditionally kept IT separate from the rest of the organization, operating as an independent department without significant interaction with outside business leaders. Now that companies rely on IT throughout the entire enterprise, BRMs are helping break down silos to create a more holistic IT department.
Business relationship...