Content area
Full Text
Benefit Provider Sees Benefits of its Own
Group dental insurance-provider Delta Dental of Arkansas (DDPAR) has been writing insurance since 1982 and currently serves more than 900 participating Arkansas dentists and 2,000 employer groups. With more than 1,200,000 members, Delta Dental is the largest dental benefits provider in the state of Arkansas.
Looking for an Imaging System
The IT staff at DDPAR set out to find an imaging system to store legacy claims documentation in order to satisfy retention requirements of the state of Arkansas Insurance Department. As a small plan, the IT staff thought an expensive imaging software system with automated capture would not have a good return on investment. A standard scan, manual indexing, image retrieval system is what DDPAR thought they needed.
Previously, DDPAR saved hard copy of each claim for only 30 days, while the data remained in the claims computer system. The IT staff looked at several mid-range image-store-and-retrieval solutions and narrowed down the choice to three software products.
Allen Moore, VP of Information Technology at DDPAR, investigated the benefits of installing a more expensive, yet more complete, imaging and automated capture solution which included optical characters recognition...