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Avaya Holdings Corp. and Tenfold have formed a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement.
This collaboration will natively connect Tenfold’s real- time cloud integration layer and intelligent integrated desktop agent with the market-leading Avaya IX™ Contact Center and Avaya IX Workplace unified communications platforms on which clients of all sizes around the world depend for powering customer conversations.
Tenfold’s real-time cloud integration layer provides productized and repeatable integrations between Avaya’s on- premise and...