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Shell is a company that has pioneered the use of enterprise wikis. As early as 2006, its global KM team launched a corporate wiki - Shell Wiki - in order to provide both a platform for operational business know-how and to enhance knowledge sharing.
Three years later, Shell Wiki is still going strong. It has become a global encyclopedia for the company and plays a key role in learning and competence development. It's accessed by almost 60,000 users across Shell and has over 3,000 editors.
On average, around 100 new wikis are launched every week, organized by topic. This article describes the development of a wiki portal designed to capture and communicate information relating to "Operational Excellence". This is a global Shell initiative that aims to promote best practice in upstream production and maintenance operations.
The portal was developed within the existing Shell Wiki environment, using existing functions and resources. In this context, the term "portal" is used to indicate a collection of wiki pages developed under a common theme - in this case, Operational Excellence.
The objective of the portal was to manage all content relating to the Operational Excellence program and to enable quick and open access to this material for the whole production/operations community at Shell. Overall, the portal hosts in excess of 300 pages.
I present the issues addressed in choosing this particular platform, the set-up process and some observations and conclusions that can be drawn from its current use.
Background
Operational Excellence is Shell's long-term enabler to meet top performance objectives in upstream production and maintenance operations. Content relating to this initiative includes a set of standards and practical guides to implementation; that is, tools, processes and methodology that define the overall concept and scope of Operational Excellence.
The content also includes process guides and manuals, training material, and learnings and best practices, complete with operational examples.
A core team (the Operational Excellence Program Office) is responsible for the delivery of the project. It's also responsible for managing and co-ordinating the reviews that Shell carries out annually to measure asset performance against the standard.
To choose the most suitable platform(s) to store and disseminate Operational Excellence-related information, it was important to consider both Information Management (IM) compliance (document and...