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A typical computerized access program allows security dealers to view an account's past events, a subscriber's zone information, the contact list and other data such as the name and passcode given during an alarm. Herein lies the power of computerized dealer access.
The use of historical data can be important to security dealers when they have false alarm problems with a particular alarm account, says Joel Kent, president of FBN Security Systems, Windsor, Conn.
"I had a customer whose communicator was...