Content area
Full Text
Revamped reseller certification plan to focus on 'total solutions' and support
By Jeff O'Heir
Computer Reseller News
Com Corp. is revamping its reseller authorization and certification processes to better accommodate enterprise customers.
The Santa Clara, Calif., company is replacing its older 3-Wizard reseller certification program with a more solutions-oriented Preferred Service Provider Program, says Steve Pataki, 3Com's director of marketing for the Americas.
3Com expects to launch the program early this spring. It will be made up of three tracks, including pre-sale and post-sale training and instructor certification-all aimed at providing improved services to enterprise customers.
3Com's 3-Wizard program was designed to serve a broad range of resellers, says Pataki. However, the manufacturer has decided that it now needs to create more-defined programs that fit the needs of resellers...