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The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development: ABSTRACT
The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development: ABSTRACTHennig-Thurau, Thorsten; Klee, Alexander.
Psychology & Marketing (1986-1998); New York Vol. 14, Iss. 18, (Dec 1997): 737.
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