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The Relationship Between Waiting in a Service Queue and Evaluations of Service Quality: A Field Theory Perspective: ABSTRACT
The Relationship Between Waiting in a Service Queue and Evaluations of Service Quality: A Field Theory Perspective: ABSTRACTHouston, Mark B; Bettencourt, Lance A; Wenger, Sutha.
Psychology & Marketing (1986-1998); New York Vol. 15, Iss. 8, (Dec 1998): 735.
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