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Today, there are many easy-to-use and cost-effective tools to help manage public access computers.
Most libraries now recognize that public access computers are essential to providing excellent service to patrons. Managing these computers has become a major responsibility for library staffs. Patrons expect to find secure and well-maintained computers that have simple, stable, and predictable interfaces.
In my capacity as assistant director for Information Systems at The University of Texas Southwestern Medical Center at Dallas (UT Southwestern) Library, I have grappled with public access computer issues for years. Ten years ago there were few software tools available; however, today there are many easy-to-use and cost-effective alternatives to help manage public access computers.
Tools to Help Manage PACs
I'm about to describe a representative sample of software tools in several important categories. This article does not attempt to address all programs in all software management categories because there are too many products to do that. I'll discuss specific products from specific vendors, but won't recommend any. You should do further research and make a purchase decision appropriate to your environment. Most of the software discussed in this article is available for testing prior to purchase. Some of the programs are free.
The categories of management software that I will address are setup software, security programs, integrity maintenance software, browser control tools, antivirus software, anti-spyware software, patch management tools, session managers, print management systems, system utilities, and some Microsoft software options. However, I won't address filtering software, anti-spam software, privacy tools, network troubleshooting tools, firewall software, and some other categories of management tools in this article.
Computer Setup
I prefer an iterative method of developing a new computer configuration. Richard Wayne's Iterative Development Methodology goes something like this:
* Start with the best available hardware. The new hardware ideally consists of identical models to minimize deployment issues.
* Talk to library and information technology staff and patrons, and then create your first hardware and software configuration for testing.
* Place the configuration someplace where you can gather further staff feedback.
* Develop a second computer configuration based upon staff feedback.
* Place the configuration in a location to gather further staff and patron feedback.
* Develop a third configuration based upon staff and patron feedback.
*...