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We examined the current literature to determine if workplace conflict could be resolved by using an integrated conflict management system approach. This paper discusses ways to resolve conflict between persons. Human values differ on many levels of organizational culture; therefore, workplace conflict is inevitable, and it is often unavoidable in toxic workplaces. We uncovered numerous managerial communication strategies that can be useful to resolve workplace conflict. The current literature suggests that effective interpersonal communication plays an important role in conflict resolution. Several communication strategies were found to adequately address the main causes of conflict between people. We recommend 8 steps in 3 stages (SIP, DINE, and DANCE) necessary to resolve workplace conflicts, regardless ofthe line ofwork ofthe manager.
Keywords: Conflict, Integrated Approach, Systems, Organization, Culture,Managerial Communication
CONFLICT MANAGEMENT IN TOXIC WORKPLACES
General abrasive behavior between work groups involve aggressive people who seem to have no filter about what they say or how they say it. Employees who feel threatened within their current roles tend to be more abrasive, engage in incivility, and resort to workplace bullying (Branch, et al 2004; Fox, & Stallworth, 2009; Glambek, Skogstad, & Einarsen, 2018; Shane-Joyce & Bell, 2010). Abrasive managers at any level can inflict deep wounds and cause intense suffering within their employee groups. Laura Crawshaw has argued that the theory of natural selection in our current workplace has been adopted. She argues further that people live in a society that welcomes the survival of the fittest mindset which has fostered abrasive behavior (Crawshaw, 2010). However, conflicts and disputes do not always have to result in destructive courses of action; they can also lead to growth and productivity for those involved (Moore, 1986).
The term toxic is defined as "containing or being poisonous material especially when capable of causing death or serious debilitation" (Merriam-Webster). Kristen Fuller has stated that there are red flags associated with toxic behaviors: lying, outright refusal to deal with conflict, talking poorly about others, and being manipulative (Fuller, 2017). One study found that sick calls resulting from bullying can cost a company $30,000 to $100,000 annually (Glambek, Skogstad, & Einarsen, 2018). The correct way to address toxic behavior is to first address the behavior directly (McCarthy, Sheehan, & Keams, 1995). A manager must remain...