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Headnote
BUSINESS PROCESS MANAGEMENT
Headnote
KEY POINTS
* Global BPM market will be worth more than £500m this year, says Gartner
* Businesses are using BPM software to boost operational efficiency
* IT directors have a key role to play in automating business processes
* Software is coming from smaller suppliers; expect mergers, says Gartner
Businesses will spend more than £500m on business process management (BPM) tools worldwide this year, as they attempt to gain a competitive edge, according to analyst firm Gartner.
Janelle Hill, research vice-president at Gartner, said, "The competency of a business to change its processes more frequently will be the main differentiator between one company and...