Content area
Full text
Revising Juran's improvement cycle by Yongpeng Dou
Joseph M. Juran's paper "The Quality Trilogy"1 has strongly contributed to the mission of quality management and is well recognized in the world. More than three decades after its inception, the Quality Trilogy 2.0 is proposed as Figure 1. The three steps of the Quality Trilogy 2.0 are:
1. Quality planning. A set of logical activities necessary and appropriate to establish operating conditions that meet established goals.
2. Quality control. Appropriate activities taken proactively to maintain the planned capability.
3. Quality recovery. Any necessary activities taken reactively to recover the capability after it deviated.
There are two significant differences between Juran's original trilogy (see Online Figure 1, which can be found on this column's webpage at qualityprogress.com) and the Quality Trilogy 2.0: