Content area
Abstract
This study examined the feasibility of applying quality management practices to improve the balance of cost-to-service of the U.S. Charitable Organizations. For the researcher, it was also important to consider the potential risks that can occur for the management that decided to integrate quality management practices into its operations. The study examined the impacts of quality management practices on the delivery of services by U.S. Charitable Organizations. To achieve this objective, the researcher performed the interviews of seven U.S. Charitable Organizations administrators. The utility of the findings is associated with the definition of the positive role of quality management practices in the process of organizational performance improvement, and the optimization of the cost-to-service characteristic in operations of the U.S. Charitable Organizations.