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© 2020. This work is published under NOCC (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.

Abstract

The current study aims at assessing communication between librarians and users in the library of Al-Hussein bin Talal University from users' perspectives themselves. It shows the characteristics of qualitativequantitative research by adapting the Sequential Explanatory strategy. It recommends that libraries leaders should pay attention to the necessity of holding training sessions for employees on how to communicate with users with disabilities. In addition, the researcher has found related reasons for problem in communication from outside sources. The probable causes of communications gap occur when there is a difference between service delivery intentions and what is communicated, as mentioned in SERVQUAL model descriptions of gaps.

Details

Title
Communication between staff and users in academic libraries: An assessment study
Author
Abutayeh, Noor 1 

 Department of Libraries and Information Science, Faculty of Educational Sciences, Zarqa University, Jordan e-mail: [email protected] 
Pages
145-159
Publication year
2020
Publication date
2020
Publisher
Universitatea "Alexandru Ioan Cuza" Iasi
ISSN
20691025
e-ISSN
22483446
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2399882394
Copyright
© 2020. This work is published under NOCC (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.