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Contents
- Abstract
- Multitasking at Work: A Theoretical Overview
- The Positive Spillover of Multitasking on Subsequent Creativity
- Building a Model of the Link Between Multitasking and Creativity
- Overview of Research
- Study 1
- Method
- Participants and experimental design
- Procedure
- Measures
- Manipulation check: Experienced multitasking
- Dependent variable: Creativity
- Dependent variable: Analytical task
- Results and Discussion
- Study 2
- Method
- Participants and procedure
- Measures
- Independent variable: Number of actions to create appetizer and entrée (Rounds 1 and 2)
- Dependent variable: Creativity of entrée and dessert (Rounds 2 and 3)
- Control variables
- Results
- Study 3
- Method
- Participants and experimental design
- Procedure
- Measures
- Manipulation check: Experienced multitasking
- Mediator: Level of activation
- Mediator: Cognitive flexibility
- Dependent variable: Creativity
- Control variables
- Results
- Study 4
- Method
- Participants and procedure
- Measures
- Multitasking during shift
- Mediator: Level of activation
- Mediator: Cognitive flexibility
- Dependent variable: Creative performance
- Control variables
- Results
- General Discussion
- Contributions to Theory, Research, and Practice
- Limitations and Future Directions
- Conclusion
- Appendix A
Figures and Tables
Abstract
We propose that multitasking behavior influences creativity on subsequent tasks and that it does so through a serially mediated process in which multitasking increases activation, which increases cognitive flexibility, resulting in a positive effect on downstream creativity. We build support for our hypotheses through 4 studies designed to establish both internal and external validity: an archival study using coded data from the TV show, Chopped, and a laboratory experiment test the direct link between multitasking and subsequent creativity; while a quasi-experimental field study with restaurant servers and a second laboratory experiment examine the full serial mediation model. Results from the archival study and the first lab experiment support the proposed theory of a positive relationship between multitasking and subsequent creativity. Results from the quasi-experimental field study and second lab experiment suggest that multitasking increases creativity through activation and cognitive flexibility acting in tandem. Together, this work yields important theoretical and practical implications about managing creativity in a fast-paced contemporary workplace.
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