Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model

Abstract

Examining the interrelationships among job satisfaction, employee loyalty, and job performance in the hospitality sector in Vietnam is rarely done. This study provided a deeper understanding of the relationships between job satisfaction, employee loyalty and job performance, and the effect of job positions as a moderator on these relationships. This study synthesized theories from past research to derive a conceptual model to clarify this phenomenon. This work applied structural equation modelling (SEM) and a multi-group analysis to test four hypotheses, with data from 315 employees of lodging enterprises in Danang city, Vietnam. Empirical results showed that: (1) job satisfaction has a positive direct impact on employee loyalty and job performance; (2) employee loyalty positively affects job performance; and, (3) the effect on the relationship between job satisfaction and employee loyalty differs by job position. Lastly, these findings have implications for lodging managers.