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Abstract
The growth of the technology of internet services and devices had made the users easier to access to the internet and get the information through online. Information technology (IT) is consider reasonable, powerful and accessible. Without IT, effective supply chain management (SCM) is impossible to comply with, and the development and adoption of IT has become a common phenomenon in the SCM era. This article is important to guide the industry on the decision making in information technology. The objectives of the study are to identify the impacts of IT in SCM and to prioritize the impacts of IT in SCM based on pairwise comparison. The pairwise comparison is use to analysis the prioritization of impacts. The data were collected by distributing questionnaire to 30 respondents in Malaysia. The respondents are considered as the experts which have educated in information technology, at least 5 years working experience and involve in information technology in the retail industry. The results showed the impacts according to the prioritization. The organization can get the decision on improving the information technology according to the organization needs.
Keywords: information technology; supply chain management; pairwise comparison.
1.Introduction
In recent years, academic research has focus on two key issues which are the importance of supply chain management (SCM) and the role of information technology (IT) in SCM. These two issues assist each other. Both anecdotal declaration and research reveal that successful SCM can result in notable operational and financial advantages. For example, Zara as a large apparel company based in Spain, constantly evaluate its SC and contact with customers and suppliers. As a result, Zara gains advantages such as innovative products, fast product delivery cycles, efficient inventory, fast and reliable delivery, and profitability (Sawhney, Wolcott, & Arroniz, 2007). Zara's success story cannot be divided from implementation of IT. Zara has been well known as a powerful IT user in operate SC. Pablo Isla, its chief executive officer, declared the company plans to implement the usage of Radio Frequency Identification (RFID) at the item level at all 2000 stores worldwide (Turri, Smith, & Kopp, 2017). When the announcement is making public, Zara had installed RFID tags in more than 700 stores and logistics centres.
IT plays its importance in the management of...