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Abstract
There is a constant pressure to achieve targets, to reach higher performance levels, and to ensure that the employee's effort supports and fosters the organization's goals. To ensure that activities are aligned with the organization's strategy, vision, mission and values, the organization needs to concentrate on what the employees are actually doing. The organization does this through performance management. Performance management process is not feasible without the feedback culture in the organization. The feedback system involves different ways of achieving feedback, both at the employee's as well as at the organization's level. The objective of this paper is to present the result of the survey on the importance of fostering feedback as a management tool in strengthening the organization. The survey was conducted in the beginning of 2019 in a non-profit organization. Some of the results show that effective feedback requires that the employee has a goal, takes action to achieve the goal, and receives goal-related feedback on his or her actions. The employee goals and performance, coupled with organization goals and performance, are directly linked to the key success factors. The paper shows, apart from the importance of conducting regularly feedback, how feedback could encourage good relations between management and employees motivating them to do their best.
Keywords: performance management program; feedback culture; learning organization; human resource management.
1.Introduction
The key issue among management today is: "How well is an employee applying his or her current skills, and to what extent is he or she achieving the desired outcomes". The result is that members of the team actually do what they should be doing, and that measurements for defining how well they are doing are clearly connected to organizational success. All these activities are measured via performance management program. With the development of organizational learning, the role of human resource management is getting greater impact and involvement in formulating performance measurement as a feedback mechanism for overall company progress.
In today's knowledge-based economy the intensity of changes, caused by digitalization and globalization, opens up space for new manners of thinking aimed at sustainable company business-making for a longer period of time and thus building the organization stronger. Finding employee's talents and engaging them is the main goal of the organization. In the...