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ABSTRACT
Performance management based on Key Performance Indicator (KPIs) implemented in any organisation. This study aims to identify key performance indicators (KPIs) and categorise them based on performance measurement to improve a holistic performant management organisation. The Method is using literature review 50 journals based on performance management weighing Key Performance Indicator (KPIs) in the Asian region between 2003-2020. The result KPIs can be implemented in many of industrial sector or other, as shown to improve the satisfaction, better service, educations, product, SCM, business process, maintenance, a decrease of the case's in environment problem, used to identify the critical point in banking, financial audit, control targets, increase productivity, safety indicator and even a prototype for best organisational performance.
Key Words: Performance Management, KPIs.
Citation: Asih, I, Purba, H. P. and Sitorus, T. M. (2020). Key Performance Indicators: A Systematic Literature Review, Journal of Strategy and Performance Management, 8 (4), 142-155.
INTRODUCTION
Key Performance Indicators (KPIs) help define and measures the organizational goals, which is fundamental to any ongoing organization and the success/ sustainability of any company. KPIs are important for companies that aim to implementing a performance management system based on measurable aspects of organizational functions. Such systems can have many names but the most commonly used system is called balanced scorecard. Many other organizational management systems such as Six Sigma, Lean and the kin make extensive use of KPIs. While KPIs help organizations evade ordinary mistakes and hazards, usually KPIs measure with numerous, randomly assembled, and overly complex, essentially rendering the whole measurement process ineffectual, or counterproductive.
KPIs can change behaviors and deliver a broad range to outcomes to improve business results, drive improvement in operational performance. KPIs also help in continuity to implement performance measures, thus a better way of managing the organization.
According to Parmenter (2015) there are three major benefits of ascertaining an organization's critical success factors and the associated performance measures: (1) A clarity of purpose, from aligning the daily staff actions to the organization's critical success factors, (2) Improving performance through having few and more meaningful measures, and (3) Creating wider ownership, empowerment, and fulfilment at all levels of the organization.
Implementing Key Performance Indicators (KPI) driving force behind a social system, economies, and organizations, can reach normative...