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Abstract: The operationalization of knowledge towards sustainability, climate changes issues, "overtourism", development, communities' attachment and "tourisation" are very important fields of study, since they may help to design and implement long-term policies in the tourism sector. This is recognized as a strategic sector, because of the global impact that tourism has on several economies and on sustainable development. Generational issues, climate change, global effects and big data have become very important issues in this industry. In order to reach the sustainable and smart tourism goals, it is necessary to design new policies to match theory and practices. The authors performed an extensive literature review of empirical research - regarding sustainable and smart tourism, community attachment, consumer preferences change and knowledge management - to grasp the tourism sector challenges and the current state of art of the literature. The results point out that research that involves, smart tourism, local communities and consumer preferences changes with the KM research is still scarce.
Keywords: sustainable and smart tourism, community attachment, consumer preferences change, knowledge management
1.Introduction
The European Union (EU) an the Organization for Economic Cooperation and Development (OCDE) have adopting knowledge management (KM) instruments in their main strategic goals for development in recent years, following the principles of the knowledge economy, strategic planning in urban development, smart cities (Angelidou, 2015; Baciki et al., 2013) and smart tourism (Jorgensen and McKercher, 2019; Laws and Scott, 2015). Moreover, governments experience progressively pressure toward a need for a sustainable economy and business begin thinking about technology as critical permit to solve the increase urbanization problems and improve the cities' environmentally friendly. As defended for Klett and Wang (2014, p. 345) "Digital technologies are expected to provide better public services for citizens, allow for the effective use of resources and the protection of the environment as well as reduce the digital exclusion". In this Vein, Kourtit and Nijkamp (2012, p. 3) defined smart cities as "the result of knowledge-intensive and creative strategies aiming at enhancing the socio-economic, ecological, logistic and competitive performance of cities". Despite recognizing the importance of KM in the development of the smart cities, there is still little empirical academic research on this field (Anttiroiko et al., 2014; Ardito et al., 2019; Lombardi et al., 2012).
Knowledge...