Content area
Abstract
The NHS in England received more than 208,000 written complaints in 2018-19 – an average of 572 a day.
Details
Title
Should I say sorry? How to handle complaints – and also learn from them
Pages
19-21
Section
Analysis
Publication year
2021
Publication date
Jan 13, 2021
ISSN
00296570
e-ISSN
20479018
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2484967140
Copyright
©2021 RCN Publishing Company Ltd. All rights reserved. Not to be copied, transmitted or recorded in any way, in whole or part, without prior permission of the publishers.
2021
RCN Publishing Company Ltd