NEWS ROUNDUP: NEWS IN BRIEF

Top marks for Imperial College London

IMPERIAL College London has achieved CICMQ re-accreditation, a demonstration of excellence in credit management.

Gavin Jones FCA FCICM, Head of Income at Imperial, admitted that he had to think twice about seeking re-accreditation in the midst of the pandemic: "We are juggling multiple priorities and constantly in a state of flux, but it turns out these are precisely the reasons that we should focus on our standards. In order to successfully navigate the current crisis we need to be adaptable without compromising the best practice targets and controls we have set.

"The resources of the CICMQ best practice network that help inform our processes, the pinpointing of areas of improvement via the re-accreditation process and CICM studies, and the external recognition for all the hard work put in by the team, all drove us to seek re-accreditation"

Chris Sanders, CICMQ Assessor, commends the Imperial team's hard work and professionalism: "Their approach to remote working, collecting debt, and helping customers and students in these challenging times is noteworthy. They are an excellent example of a CICMQ Accredited organisation.

BRANCH NEWS

CICM North West Branch hosted its third virtual branch meeting on 8 December, attracting a good turn out to see three fantastic presenters. Huge thanks to Yvette Gray, Country Manager UK & Ireland at Atradius Collections, Robbie Hunter-Paul, MD of Extra Mile Marketing and Adam Crossland at Hays.

Yvette gave the attendees an update on insolvency, collections and debt recovery over the course of the pandemic and into 2021, Robbie, who is also former New Zealand Rugby League Captain, presented the theory of A.R.S.E (Attitude, Responsibility, Sacrifice and Evolve) and how this was applied to both his Rugby career and his current business, followed by an update from on the state of the credit jobs market in our area from.

More events will follow this year.