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Evolution in healthcare creates a tremendous need for physician leaders to lead the change. The Leadership Prescription project is a three-month project for department and division chairs to work on a real-life business challenge and provide them with key development experiences such as teamwork, change management, coaching, and leadership skill development. As part of a professional revenue improvement project, it was decided to conduct a site-based pilot, which included external vendors reviewing and auditing the professional revenue capture practices at the site and providing feedback to the leadership group. Change management was implemented and assessed using the Prosci ADKAR Model. Pre- and post-program team assessment surveys showed improvements in team dynamics for the team members and the team leader.
KEY WORDS: Leadership development; teamwork; change management.
Healthcare is a complex field where clinicians and non-clinicians collaborate to provide care for patients. Healthcare is undergoing a significant evolution from volume- to value-based care, resulting in an increasing need for physician-leaders to lead the change. Typically physician-leaders receive little or no formal preparation for leadership roles.1 However, some organizations. such as the Mayo Clinic, invest in the professional growth and development of their current and future leaders by offering leadership development programs.
LEADERSHIP PRESCRIPTION PROJECT
The Leadership Prescription is an action-learning program to further develop the skills of Mayo Clinic leaders and their project teams by focusing on solving real-world business challenges. Physician-leaders are expected to lead and leverage the diverse skills of multidisciplinary team members, and other colleagues, in order to advance strategic priorities and practice outcomes. Teamwork is more than a value of the Mayo Clinic: it is a hallmark of the institution's past, current, and future success. In fact, many of other clinic's values-including excellence, innovation, and stewardship-are manifested largely through successful teamwork.
The Leadership Prescription is a three-month project for department and division chairs and includes a half-day workshop focusing on the principles of leadership and teamwork. "Teaming" is a core learning principle of the workshop. Teaming is about understanding the reciprocal, dynamic interdependence and real-time learning that occurs between team members and their organizing systems.2 Teaming includes specific behaviors for the leader and the individual team members. Following the initial workshop, the physician and his or her administrative partner lead the...