Content area

Abstract

* Dialogue is a very active area of research currently, both in developing new computational techniques for robust dialogue systems and in the active fielding of commercial conversational assistants such as Apple's Siri and Amazon's Alexa. This article argues that, while current techniques can be used to design effective dialoguebased systems for very simple tasks, they are unlikely to generalize to conversational interfaces that enhance human ability to solve complex tasks by interacting with artificial intelligence reasoning and modeling systems. We explore some of the challenges of tackling such complex tasks and describe a dialogue model designed to meet these challenges. We illustrate our approach with examples of several implemented systems that use this framework.

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Business indexing term
Title
Conversational Agents for Complex Collaborative Tasks
Publication title
AI Magazine; La Canada
Volume
41
Issue
4
Pages
54-78
Publication year
2020
Publication date
Winter 2020
Section
Conversational AI
Publisher
John Wiley & Sons, Inc.
Place of publication
La Canada
Country of publication
United States
ISSN
07384602
e-ISSN
23719621
Source type
Scholarly Journal
Language of publication
English
Document type
Journal Article
ProQuest document ID
2511383812
Document URL
https://www.proquest.com/scholarly-journals/conversational-agents-complex-collaborative-tasks/docview/2511383812/se-2?accountid=208611
Copyright
Copyright Association for the Advancement of Artificial Intelligence Winter 2020
Last updated
2025-11-14
Database
ProQuest One Academic