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Abstract
Tourism has now become an integral part of humanity's life, which is directly affecting the economic, social, cultural development of the world and individually of each country. Tourism has now become a very important economic and attractive field for mankind, which is characterized by massive tourist trips, involving different layers and social groups, for the purposes of scientific research, vacations and recreation, as well as the enrichment of knowledge with their natural beauty, historical, cultural monuments, habits, mentalities, languages, and so on in different countries and people of the world. The development of the tourism and hotel industry enables individuals to have access to tourist destinations, where they are offered accommodation opportunities in those countries by using their respective hotel capacities. Thus, the purpose of this article is to present an overview or a framework related to the tourism and hotel industry, respectively definitions, concepts and developments of this field are given. To illustrate the meaning of this issue the case of Kosovo has been studied.
Keywords: tourism; hotel; service; visitors; hotel capacities; Kosovo.
1.Introduction
Tourism is now widely acknowledged as a social phenomenon, as the nature of society in most advanced developed countries has now changed from one that has traditionally had an economy based on manufacturing and production, to one where the dominant form of employment is services and consumer industries (i.e. those based on producing consumer goods and services). At the same time, many countries have seen the amount of leisure time and paid holiday entitlement for their workers increase in the post-war period so that workers now have the opportunity to engage in the new forms of consumption such as tourism. These changes have been described as being part of what has been termed the leisure society, a term coined in the 1970s by sociologists. They were examining the future of work and the way in which society was changing, as traditional forms of employment were disappearing and new service-related employment, increased leisure time and new working habits emerged (e.g. flexi-time and part-time work). Some commentators described this as a "leisure shock" in the 1980s since many workers were still not prepared for the rise in leisure time and how to use it (Page, 2019, p. 11).
Over eons...