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ABSTRACT
Due to globalized scenario, employing diversified workforce is a necessity for every organization but to manage such diversified workforce is also a big challenge for management. The rapid growth in the Banking industry has posed several challenges such as workforce diversity which is a natural phenomenon that has both negative and positive impacts on employee performance depending on how well it is managed. The study covered the bank's branches in Agra specifically, whose zonal offices lie in Agra. The study tackled areas of workforce diversity, effects of diversity on employee performance and how workforce diversity can be managed so as to maximize the positive outcomes and minimize the negative outcomes. The respondents were the managers and employees of the Bank. To make the study more focused, the researchers have selected certain variables of diversified workforce. The study reveals that there is a positive correlation between age and productivity of organization. The employees whose age is above 50 are very much effective in client handling. But if we talk about the bank's work which is related with physical activeness, youngsters are much more contributing towards the bank's productivity. If we talk about the qualification of employees and productivity then we find that, the qualification of the bank employees and their performance are associated significantly with each other. Next diversity factor is the experience of various employees, the results shows that the working experience of the bank employees and their performance are associated significantly with each other. Another variable is interpersonal relationship. Research shows that if the employees are satisfied at their workplace and are having cordial and harmonious relations with other employees, they can contribute positively towards the productivity of an organization. Recent studies have also shown a strong correlation between good diversity practices and profits.
Keywords: Workforce Diversity, Age, Experience, Productivity, Interpersonal Relationship
INTRODUCTION
The world has now recognized India as one of the prime economic driver in the global scenario. Various companies are coming India to explore this opportunity. In order to survive in this type of cut throat competitive world the organizations have to hire an effective an efficient workforce that can handle such competitive environment. Employing diversified workforce is a very essence for each and every organization. In the current...