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1. Introduction
With the advancement of smart technology in the field of library services, the connotation and scope of smart libraries are also constantly evolving and changing. The concept of smart library was first proposed by Aittola et al. (2003) and they pointed out that smart libraries are an online mapping service that can help readers quickly find the location of collections. From the research perspective of information technology application, Chinese scholar Yan (2010) defined smart libraries as modern libraries based on the application of emerging information technology, which is a combination of library, Internet of Things, cloud computing and smart devices. As the core element of smart library development, the establishment and improvement of smart services evaluation system is an important indicator for the healthy development of smart libraries, which has research value for the construction of smart libraries. At present, there are not many studies on the construction of a smart library services maturity evaluation system, and they mostly stop at the construction of an indicator system, with few empirical application examples. Therefore, this paper starts with the capability maturity model (CMM) theory, which is used to transform the related smart library services maturity model, combines the analytic hierarchy process (AHP) and the Delphi methods to formulate the evaluation indicators and assign them, constructs the smart library services maturity evaluation system, and, finally, conducts the empirical application through the fuzzy comprehensive evaluation method. In terms of theory, this paper introduces a new theoretical model to the research field of smart library evaluation system construction, which has a certain significance of theoretical innovation and application. In practice, the new scientific smart library services maturity evaluation system constructed in this paper can, to a certain extent, provide evaluation bases for the government, universities, libraries and other stakeholders, which can help to find, supervise and improve problems, and has a certain practical value.
2. Literature review
The concept of smart libraries first appeared in Europe and the USA. Specifically, the University Library of Oulu in Finland first introduced a new service called smart libraries with the Rotuaari project in 2003, stating that smart libraries refer to a mobile library service that is not limited by space and can be perceived by users (Aittola et al.,...